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More careful analysis of the context of the organization needed for ensuring quality improvement.Greater emphasis on process approach, risk management, monitoring performance and metrics.Quality management standardization evolves with ISO 9001:2015 by adding: Thus, this ISO Management System Standard can be aligned and integrated with other Management Systems such as Energy Management, Business Continuity Management and other management systems, due to their similar structure. The requirements set in ISO 9001:2015 are generic, flexible and useful to all types of organizations. ISO 9001:2015 specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system used to manage quality. QMS is part of the overall management system, based on a business risk ap- proach, to establish, implement, operate, monitor, review, maintain and improve quality. Quality management system is defined as a set of interrelated or interacting ele- ments to establish policies, objectives, and processes to achieve those objec- tives with regard to quality. ISO has revised world’s leading Quality Management System (QMS), ISO 9001:2008 to ISO 9001:2015. The revision process adjusts them to changes in the environment with the aim at improving organization’s ability to offer products and services that meet customer’s requirements.
ISO performs systematic reviews every 3-5 years to keep these standards up-to-date. These standards contribute to the development, manufacturing and delivery of products and services that are more effective, safer and clearer. The International Organization for Standardization (ISO) is a non-governmental organization whose role is to facilitate international coordination and the standardization of industrial standards. The ISO 9000 family of standards provides guidance and the necessary quality management tools for organizations who want to ensure that their products and services meet customer’s requirements. One of the most commonly used ISO standards is ISO 9001, which is a Quality Management System Standard that addresses various quality management issues. The International Organization for Standardization (ISO) published standards on quality management which are accepted and widely used worldwide. Businesses should strive to improve their performance by employing the techniques that lead to improved organizational effectiveness and efficiency, employee loyalty, increased customer satisfaction and market share, higher productivity, improved profitability and organizational culture. The reason why organizations undertake quality initiatives is because poor quality management can have a negative effect on organizations, and may even lead to business failure.
Usually these programs cover the majority of activities aiming to optimize operations. They can be used separately or simultaneously towards achieving the established goals for quality management, and desired level of quality. There are different systems, methodologies, tools and techniques that help in improving the quality performance. Taking measures before the products or services are produced or offered lowers the risk of having a high cost of quality.ĭue to the above mentioned facts many organizations are setting programs in place for managing quality. Improving quality is highly important for organizations that want to achieve their objectives. The cost of quality measures the lack of quality, or the result of not improving the quality performance beforehand. Paying attention to quality management has proven to lead to successful and competitive organizations, which are capable of offering superior products and services. Quality management is crucial for the success of every organization, which is why many organizations engage in the process of continual improvement to secure their future. Commitment to quality is related to the intent to remain competitive and stay in business due to increased global competition. Quality has become a global priority as many organizations have benefited from its practices. Undertaking quality initiatives will lead to superior products or services which meet and exceed customer expectations, increase revenues and productivity for the organization. Quality is an essential factor that differentiates an organization from its competitors. Quality management is the act of managing all activities and functions needed to maintain a consistent level of excellence in an organization, product or service.